Exclusive Training Material

Hiring for the Right Fit: Strategies for Selecting High Performing Employees

The cost of hiring the wrong person can easy exceed three times an employee’s annual salary. Learn how to avoid making poor hiring decisions and save your organization thousand of dollars annually!

Hiring for the Right Fit: Strategies for Selecting High Performing Employees

Designed to assist your organization in selecting the right person for the right job. Based on a structure approach to interviewing and employee selection, participants will lean techniques that will help them identify potentially high performing employees. Additionally, participants will learn how to properly screen employment applications and resumes, develop behavior based interview questions, and conduct structured interviews. Participants will also become familiar with legal/illegal questions and the do’s and don’ts of effective interviewing.

Price: $1,500 plus shipping and handling

Course material includes:

  • Facilitator’s manual
  • PowerPoint presentation on CD
  • Reproducible inserts for participants manual
  • Reproducible handouts for class and small group activities

Valuing Diversity: A Window of Opportunity

This one-day workshop is designed for all employees. The workshop explores how past experiences and differences among people form the basis of assumptions, biases and stereotypes; and, how assumptions, biases and stereotypes impact self-esteem, teamwork and productivity. Participants will also be introduced to a model for valuing diversity.

Price: $2,400 plus shipping and handling

Course material includes:

  • Facilitator’s manual
  • PowerPoint presentation on CD
  • Reproducible inserts for participants manual
  • Reproducible handouts for class and small group activities

Excellence in Customer Service

Position your organization to achieve competitive advantage through service excellence!  Excellence in Customer Service can be delivered as a half-day or full-day depending on the number of group activities used. The program is designed to give your employees the specific knowledge, skills and techniques necessary to provide high quality service to both external and internal customers. Participants will a) learn the importance of customer service as a competitive advantage to an organization; b) gain insights into their understanding of the needs and wants of customers; c) Identify behavioral actions and practice techniques that have positive effects on customers; and f) discuss how to effectively serve a culturally diverse customer population.

Price: $1,200 plus shipping and handling

Course material includes:

  • Facilitator’s manual
  • PowerPoint presentation on CD
  • Reproducible inserts for participants manual
  • Reproducible handouts for class and small group activities